Frequently Asked Questions

Check-in is aligned to your booked arrival time. You can usually arrive a bit earlier, and if you expect to be late, please send a notice before arrival.

Refund rules follow the policy below the Refund page. Refunds are processed with the original payment method in the original settlement currency.

Major domestic and international credit cards are supported, with some simple-pay options depending on region and device.

The access code is sent shortly before arrival, typically on the day you book.

Yes. English invoices can be requested through the contact line after reservation confirmation.